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We should also check to make sure we can update the OAB using Power Shell.
So, first, check to see where the mailbox is: Which gives us this result: Then we can check and the database is mounted: Next we can try to update the files for the OAB.
Now the problem is becoming visible to all users and will eventually become a support issue for the client.
Further Troubleshooting Let’s see where the OAB generating mailbox is and if the database is mounted.
Because the files were not changed recently the error message was downloaded and the client could not download the files.
To summarize – we have an OAB that is not updating and clients that cannot update their local copies because the copies are too old.
In general, Outlook will automatically update the Offline Address Book (OAB) for Exchange accounts once every 24 hours.
We were having issues with their Exchange 2013 servers and one node would crash or lose connection and break the DAG replication.
This would leave the source database mounted and the destination (the second database copy) would end up in a “Failed and Suspended” state.
Open up the latest log file in the directory and see what errors are being reported by the client.
In our case, we had these error messages: Notice the error “Is Local OABFile Current: Manifest Enforcement Disabled And Local File Too Old”.